FAQ

Common questions.

Something else? Email support@cognya.co.uk

Getting started

Is there a free trial?

Every new account gets 5 free worksheets to try Cognya, with no credit card required. Each is available for 3 weeks, can be set as homework once, and downloads include a Cognya watermark.

What subjects and levels do you cover?

Maths, Biology, Chemistry and Physics at GCSE and A-Level: 768 topics, aligned to AQA, Edexcel and OCR at GCSE and to Edexcel and OCR at A-Level.

How long does a worksheet take to generate?

It depends on the number of questions and whether diagrams are needed. You can then preview, tweak and download it straight away.

Can I edit or regenerate questions?

Yes. Before saving a worksheet you can regenerate individual questions and ask for them to be easier, harder, more exam-style, or with or without a diagram.

Homework & marking

How does the automatic marking work?

Set a worksheet as homework and your student gets a 6-digit code. Each answer is marked the moment they submit it. Numerical, multiple-choice and other objective answers are marked by fixed rules against the mark scheme. Eligible written answers, such as short explanations and “show that” questions, can be marked with AI against the question and its mark scheme. The AI is given only what it needs to mark the answer; student names, codes and account IDs are not intentionally supplied. AI marks aren’t guaranteed, so you can review and adjust them. Our Privacy Policy has the details.

Do my students need an account?

No. They go to the homework page, type the code you send them and start answering on any phone, tablet or laptop.

Can I use Cognya for multiple students?

Yes. Add as many students as your plan allows and track each one’s results and progress separately.

Plans & billing

Do my worksheets expire?

Not on Starter or Pro: your worksheets stay as long as you’re subscribed. On the Free plan each worksheet is available for 3 weeks, then moves to an Expired list for 7 days before it leaves your dashboard. Upgrade and any that haven’t left yet stop expiring.

What happens to my worksheets if I cancel?

Everything keeps working until the end of the period you’ve paid for. After that your 5 most recent worksheets stay usable on the Free plan for 3 weeks, and the rest are archived, not deleted: you can still see them, but they’re locked until you resubscribe. Homework you’ve already set still runs to its due date, and your students’ results stay on their profiles. Resubscribe any time and everything comes back as it was. Archived worksheets are deleted 12 months after they’re archived.

Can I cancel anytime?

Yes. Cancel from your account settings and you won’t be charged again. Your plan stays active until the end of the period you’ve paid for.

Can I pause instead of cancelling?

Yes, on a monthly plan. Pause once a year for one, two or three months, from Plan & billing. It starts when the period you’ve paid for ends, you pay nothing while paused, and everything comes back on its own. While paused your worksheets, students and results are kept and read-only: you can view and download them, and homework you’ve already set runs to its due date, but you can’t create worksheets or set new homework.

Privacy & data

Is my data secure?

Your worksheets and student data are stored with Supabase, our database provider, and each tutor can only see their own. We don’t sell data or use it for advertising. Student names, codes and IDs are not intentionally sent to our AI providers. When written answers are marked with AI, OpenAI receives only the question, the mark scheme, the student’s answer and basic marking details such as the marks available. Our Privacy Policy lists every provider and explains how each one handles data.

Looking for plan details? See Pricing.

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